Admiral is an insurance company based in the UK. Started in 1993, Admiral specializes in automotive insurance company. In 2005, the company introduced Multi Car Insurance, a service that offers a better deal to clients with more than one car. This policy offers discounts to clients on their overall policy when they insure more than one car with Admiral. The company also introduced the Black Box Insurance in 2013 that provides discount to clients based on their driving styles. Other products offered by Admiral are: Home Insurance, Pet Insurance, Travel Insurance and Van Insurance. With this range of products, clients are sure of getting their diverse insurance policy needs handled by one company. Admiral has a many clients spread across the UK receiving different insurance policies from the company. Handling a large clientele base does not fail to come up with its shortcoming. Clients are calling on a daily basis to lodge complaints with Admiral. For this reason, Admiral has provided a fully functional contact number that clients can use to reach them for any complaints. Admiral contact number ensures that clients can talk to the customer representatives and get their complaints sorted out.
Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.
If you would prefer to call Admiral directly, here are some of the departments you may wish to contact.
|ADMIRAL CAR INSURANCE DEPARTMENT||PHONE NUMBER|
|Customer Services||0333 220 2000|
|Get a Quote||0333 220 2084|
|Renew your Policy||0333 222 6715|
|Claims||0333 220 2033|
|24 Hour Breakdown Assistance||0800 600 840|
|Involved in an accident with an Admiral Policyholder||0333 220 2047|
|Windscreen Claims & Repairs||0333 220 2025|
|Standalone Breakdown Cover||0800 458 9280|
Admiral Contact Number
Clients phone Admiral for various reasons. In some cases, customers contact Admiral for inquiries regarding the insurance policies being offered by the company. In most cases, clients have been known to contact Admiral to lodge complaints regarding their current insurance policies. With the number of insurance policies offered by Admiral, the company has set aside a contact number solely aimed at handling any complaints from the client regardless of the nature of their insurance policy. The moment that a client contacts Admiral via through their telephone number 0330 33 5888, he or she is redirected to a customer care representative that is well conversant with the kind of insurance policy that the clients is lodging a complaint on. Admiral’s customer service representatives are always on standby to handle any complaints from clients any time of the day. Many customers with complaints of an urgent nature contact Admiral via phone number for an immediate reply and solution. However, clients that have complaints that do not need an immediate response may prefer to contact Admiral via their complaints’ email address, email@example.com. Admiral has also provided a means whereby their clients can lodge their complaints by mail box by writing to the company with more details of their complaints. Clients can contact the Quality Manager via the mail box, TY Admiral, Davids street, Cardiff CF10 2AA. Admiral has also made a provision where clients with complaints can reach the customer care representatives via Fax number 0330 333 5886.
Admiral Car Insurance Contact Number
Admiral has provided a well defined contact numbers that clients can reach the company regarding their car insurance policies. These numbers range from single cars, multiple cars, accidents and claims. Clients that use the Admiral Car Insurance policy can reach the company on 0333 220 2033 in case of an accident of incident. Admiral can be reached for car related complaints or inquires from Monday to Friday; 8am to 9pm and from 9am to 5pm on Saturdays. Admiral can also be reached on phone on Sundays from 11am to 4pm. Admiral insurance phone number remains closed on Christmas, Boxing and New Year’s Day. For accident recovery, Admiral offers a 24-hours helpline that both Comprehensive and Third Party Fire and Theft policies’ clients can reach them on 0800 600 840.
Admiral Customer Service
Admiral has a well structured customer service that handles all kind of complaints and inquiries from its clients. However, many clients have lodged complaints regarding the nature at which their issues were handled by Admiral’s customer care representatives. Most of the customers’ complaints are tied around car insurance. Some clients have lodged claimed of having their car accidents cases not being solved on time and have to follow up with the customer care representatives for months with little or no help at all. Other clients have warned potential customers on the way Admiral carries its insurance policy renewal process by increasing the insurance amount without the consent of the client. For example, a client lodged a complaint on an online platform whereby he ranted about getting a renewal of £800 from £500 after using Admiral’s insurance services for 5 years despite having 10 years no claims bonus.
Another client claimed that the response received from Admiral’s customer service regarding his complaints were not satisfactory. The client claimed an online platform that he had insured his BMW X5 on 2015 with Bell, a company owned by Admiral for £661. However, on expiration of the policy, Bell auto-renewed the insurance policy by debiting £1023 from his credit card without prior communication on the change in the insurance amount. However, on contacting Admiral Customer service, the client was told of a rampant theft on BMW X5 that was going on and hence the increase in the policy price. The client felt betrayed as Bell, a company owned by Admiral had the responsibility of making a proper communication prior to debiting the customer’s credit card.
Admiral Customer Services on Social Media
Apart from Admiral offering phone, Fax and mail box numbers as a way of communicating with its customers, clients can reach Admiral Customer services via social media pages. Social media has become a convenient means of lodging complaints as the company is entitled to handle the complaints amicably in public or else risk losing potential and current customers. Clients contacting Admiral on social media do so to sensitize potential customers on the challenged that they are likely to face by using Admiral’s insurance policies. It’s the responsibility of Admiral’s customer care representatives to provide a well defined solution to the complaints lodged on social media platforms as it provides future references to potential clients that need to try their services. Clients can reach Admiral Customer services on their website; admiral.com, on Twitter (twiter.com/admiraluk) and Facebook (facebook.com/admiraluk). Nevertheless, customers are always free to use Admiral contact number for a speedy response.
Admiral Opening Hours
|8am - 10pm|
|8am - 10pm|
|8am - 10pm|
|8am - 10pm|
|8am - 10pm|
|8am - 8pm|
|9am - 6pm|
Admiral Head Office address
Admiral Insurance Group
1, Langdon Road