ESA contact number – 0843 816 6389

Established in 2008, Employment and Support Allowance - ESA is the benefit given to people with limited ability to work as a result of disability or illness. If you are in need of contacting the support allowance team, you will need to join the many UK people doing the same, which could mean staying stuck in a long queue, waiting for your call to be answered.

Phone our ESA contact number now.

Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.

If you would prefer to call DWP about ESA directly, here are some of the departments you may wish to contact.

Employment and Support Allowance0345 608 8545
ESA Claims Number0345 608 8545
ESA Appeals Number0345 608 8545
ESA complaints number0345 608 8545
ESA Benefits hotline0345 608 8545
ESA Wales Number0345 608 8545
Jobcentre ESA Number0345 608 8545

Even when faced with an emergency, you may still have to wait for your call, especially if you are filling a form to contact the centre. Fortunately, you can save the time by dialling the ESA contact number and get through to an advisor immediately. Before making that call, ensure you fully abide by the following rules:

  1. You are aged between the ages of 16 and the state pension age
  2. You have a limited capability for work
  3. You are a resident of the UK
  4. Although certain permitted work types are allowed, you cannot work and still benefit from Employment and Support Allowance
  5. You are not receiving statutory sick pay
  6. You meet certain rules but are in full-time education

The allowance is administered by Jobcentre Plus, linked to the DWP- Department for Work and Pension. You can, therefore, claim your DWP ESA by calling the ESA helpline of Jobcentre Plus via 0800 085 6318.

Employment and Support Allowance

The two types of support allowances you are likely to receive are either contribution based or income-related allowances. Here, you do not have to make an ideal choice since there is a claim process where the DWP assesses and decides the type of allowance you should get. As a claimant, you will be assessed and could possibly qualify for either one or both types of allowances. If for instance you have paid enough national insurance contribution, you could qualify for the contribution-based allowance. If you get placed in the work-related group, the chances are that you could receive a one-year payment service. The income-related allowance, on the other hand, is given to those with low savings and income. In this case, only the income of the claimant or their partner is assessed and not a parent or a guardian. By using the ESA contact number to reach ESA support or simply downloading a claim form, you can quickly make your claim.

Note that if you are not in a position to make a claim, someone else can still do it in your stead as an ‘appointee’ through ESA support. What’s required is for the appointee to seek advice through the ESA helpline and submit certain evidence as support for the claim being made. That means including the medical certificate from your physician as well as an updated bank statement. After the claim has been made, you should be paid within 13 weeks, which is commonly known as the assessment phase. If you get council tax support or any housing benefit, call ESA immediately if your amount changes. Once you use the ESA phone number, an adviser should help you fill in the ESA1 claim during the call. Do not make your claim online like most people do. Instead, use the ESA number to get your first payment quickly. Normally, ESA helpline lasts for about 20 to 30 minutes. By the end of this phase, the outcomes you are likely to receive are as follows:

  1. You failed to meet the required criteria, and your payments will be stopped
  2. You indeed meet the required criteria and are immediately placed in the work-related activity group
  3. You meet the required criteria and are instantly placed in the support group

For you to get the full allowance and continue to be a beneficiary, you must keep attending interviews to talk about your training and work options. However, if you have a severe disability, it is important to use the ESA telephone number to call ESA and discuss your condition with the office so that you can be exempted from attending the interviews but still receive your dues. Whenever you use a mobile phone to call DWP ESA, remember to request a callback. Within the first 13 weeks, you can expect a lower rate, which should increase once the assessment is complete, and the office decides you are not fit for work. If it is your first time to contact the ESA, you will receive some amount of money right away only if DWP feels you may be eligible for it.

Making your Claim through the ESA Number

Why should you make the effort of calling the ESA contact phone number? Making your claim through the ESA telephone number is right now the most effective means to obtain your benefit more promptly. You get assistance through the entire process, advice if needed and you also get sign-posted to any secondary benefits you may be entitled to. If there are any changes you need to make for your circumstance, using the ESA contact phone number allows the recording of changes immediately, thus saving you both time and money that are usually associated with sending forms. If you use a BT telephone line, you don’t get any call charges to contact the 0800 line. Depending on your calling plan, you may also not get any charges by calling 0845 if you are using a BT number. Note that if after making the call you are asked to provide further evidence to support your claim, you only have one month to do so failure to which you receive at least two more requests. If you do not provide the needed details within that period, your claim could be closed. With insufficiency of evidence, the centre has no choice but close a claim.

The centre’s customer service is used by millions of people around the country, meaning you might have a difficult time when you contact ESA. There are varying reasons why different people may want to reach the centre, given that for many it’s the only way to gain some income. If you feel you are truly entitled to the benefits, do not be afraid to use the ESA phone number to call and be assessed to determine your eligibility. When you contact ESA, ensure you have all the relevant paperwork since you could be asked a lot of questions.

ESA Opening Hours

DayOpening Hours
8am - 8pm
8am - 8pm
8am - 8pm
8am - 8pm
8am - 8pm
8am - 8pm
9am - 6pm